Aspect Software unified communications Contact Center is integrated,IT-ready solutions,can bring great flexibility for the dynamic organization,at the same time help them to implement unified communications strategy. Unified communications contact center solution can achieve the following outstanding features: customer service, collection calls, sales and telephone marketing.     Aspect Software provide innovative and mature solutions for today's complex problems contact center faced. Whether your contact center business engage in customer service, sales and telemarketing business calls or collection,as a part of whole customer interaction strategy.
    Resolve Contact Center reducing the complexity of the requirements, Aspect Software's integrated IP products Aspect ® EnsemblePro ™ includes a wide range of applications for infrastructure and construction, using the traditional voice and VoIP, such as: automatic call distributor (ACD), the forecast Dialer, Interactive Voice Response (IVR), e-mail and online chat through the Internet, sound recordings, and the integration of reporting and management.     Aspect Software solutions help to provide a variety of internal and external contact center to better achieve their goal of customer interactions, whether actual or virtual contact center.

Customer Service：Aspect from 30 years ago, the introduction of the first cross-platform client from using the set of communication standards of customer service. Today, Aspect daily 60 million customer service interactions are so that every customer is very satisfied with. We have decades of experience, support global wide variety of industries, including financial services, telecommunications, transportation, health care, government, retail and public utilities.
Speed up collect speed up capture：Aspect provides customer contact solutions that enable companies to successfully recover all types of debt. 1000 had the world's leading financial institutions and organizations, rely on our collections to understand their business process and technology needs and provide solutions to optimize their strategies and operations.
Sales and Telephone Marketing：Aspect sells knowledge for the customer contacts the 25 year of telephone having resolved the scheme introduction. We own rich finances serve experience including the collateral loan , by credit card and are sure that the type consumption is similar to a product and serves as well as various, this we can answer for you provide the authority who resolves the key business problem's will do, if keep observe law and regulation , improve wind up a case rate , strengthen the personnel who sells special field and improve the interactive penetrance.
Outsourcer and ASP：With more than 30 years of customer-oriented knowledge and professional experience, Aspect for some of the world's leading provider of outsourcing and application service providers to offer comprehensive, sophisticated contact center solutions.
Government：Federation , prefecture , place and international government bodies, autonomous region parliament , the more than every year passing Aspect connection and working together 3 hundred million entrust an event if internal revenue service , Social Security Administration , USA Post Bureau , Ministry of National Defence and Nuosili are urban.     Aspect EnsemblePro is a complete set of contact center solutions can be combined with inbound, outbound and blended multichannel contact (voice, e-mail, Web and fax), while providing interactive voice response (IVR), recording and quality management, as well as the integration of reporting and management functions. In addition, Aspect EnsemblePro provide application service provider (ASP) performance, so that service providers can run multiple client section for a separate lease. May have to build 1-30-seat contact center, integrating the core of a powerful feature set that supports both traditional voice and well-tested IP voice protocol (VoIP) contact strategy.

Automatic Call Distribution (ACD) – Focal point for intervention in the call response time to time, as well as the number dialed (DNIS), calling party identification (ANI), available seats, customer profile, service levels or user-defined business rules, intelligently routing them to the Members of the available seats. ACD can also queue statistics, abandoned call recovery and multi-site routing, to help manage overflow routing, call re-routing. Skills-based routing can be the most suitable match seats and call; rule-based routing can be the focal point in the implementation of a single set of business rules; redial designated seats to allow members to call the customers to connect to handle the original call Members of the same seats. Intelligent network routing links multiple locations to use the centralized real-time statistics, which will automatically route calls from one site to another site.
Interactive Voice Response (IVR) – The use of integrated speech synthesis and speech recognition, collecting customer information and back office systems and data matching, and then automatically implement customer or application in order to automate some or all of customer services. May have the use of IVR and ACD functionality, thereby pre-determined customer information and call routing to the staff with relevant skills. Outbound IVR can be called to answer the call when the message transmitted to them automatically in response to a series of follow-up question, if necessary, can also be routed to the customer member seats available.
Queue – Distinction between the use of dynamic priority to organize a single queue for all calls on the channels of communication, and routing them to the most appropriate member seats. This feature addresses a variety of factors, such as waiting time, incoming traffic and service levels, and allows you to change the rules of priority the need to distinguish between stop and start system, activities or services.
Automatic Workflow Distribution – External applications from the general goals and tasks - such as fault votes, order processing, documentation and self-paced training - routing to your seats, and in order to simplify the process
Automatically Exhaled Dial-up – The use of more than forecast and manual dialing options to manage the pace of and compliance with laws and regulations, operating a variety of activities and management strategies are listed, as well as to ensure accurate detection of voice, fax, modem, pager and answering machine. The pace of the use of sophisticated options, Aspect EnsemblePro forecast to meet the customer contact management activities and a large number of activities. Dial-up using the accurate prediction algorithms to determine the best pace of exhaled call. The key features include call restrictions list management, time zone management, external dial-up and dynamic screening form. To allow time to preview a list of dial-up seats in the system can automatically dial outbound call records before the preview.
E-mail Management – Seats to allow the use of a custom solution to respond to customer e-mail consultation. Provided in response can be automatically sent to customers or to respond to as a "proposed answer" checked in the seats and then sent to the customer.
Multi-channel Mixing – Through a genuine multi-channel mixing, less traffic in the incoming members when dealing with the allocation of seats to other affairs. You can have some or all seats to deal with a variety of customer interactions with members - including incoming calls, outbound calls, e-mail and Web chat - in a single workstation to complete all these operations. Mixing is seamless, and it based on your business rules defined in the implementation of seats so that members do not log on or off or ACD services.
Multi-channel Recording and Quality Monitoring – Check the seats and the interaction between customers. Or in charge of seats can be automatically or to start recording, so that they can: record voice, chat and collaboration sessions.